Shipping policy
How Long Does The Delivery Take?
Once ready, your AYO order will be carefully packaged and sent to the address you have provided us with. We ship with various postal carriers based on your country of destination.
For US or European orders, the usual delivery time is 2-5 business days, and for the rest of the world 3-10 business days, depending on the destination country.
Please see some additional details below:
Orders from the US:
Standard Shipping -> delivery within 3-7 business days
Expedited Shipping -> delivery within 2-3 business days
Orders from Canada:
Standard Shipping -> delivery within 3-7 business days
Expedited Shipping -> delivery within 2-4 business days
Orders from Ireland, Spain, Italy, France:
Standard Shipping -> delivery within 3-7 business days
Expedited Shipping -> delivery within 2-4 business days
Orders from the rest of Europe
Standard Shipping -> delivery within 3-7 business days
Orders from the UK:
Standard Shipping -> delivery within 1-3 business days
Expedited Shipping -> delivery within 1-2 business days
Orders to other countries:
Standard Shipping -> delivery within 3-10 business days
Do I Need To Pay Duties Or Taxes On My Order?
When an order is placed on our website, we ship it from one of the warehouses we use, depending on where the delivery is. We use warehouses in the United States, Canada, United Kingdom, European Union and Hong Kong. If the delivery is in any of these regions, in most cases you will not be asked to pay anything for duties or taxes.
Please take into account that you are responsible for any costs for duties, taxes and other applicable costs or rules regarding importing products into your country. In case you have any questions, feel free to reach out to us at info@goayo.com. We would love to hear from you and assist you!
Do I Receive A Tracking Code?
Once ready, your AYO order will be carefully packaged and sent to the address you have provided us with. We ship with various postal carriers based on your country of destination.
All orders are shipped with a tracking code and the delivery is guaranteed. Once available, we will send you the tracking link to your email address . In case you do not receive it for some reason, please contact us at info@goayo.com and we will gladly assist you.
Can I Change My Delivery Address Or Order Type?
It is possible in most cases, unless your order has been already labeled or shipped. If you would like to or need to change your delivery address, please contact us at info@goayo.com (including your order number and full name). We will take it from there!