Returns & Warranty
In case you change your mind and would like to receive a refund on your purchase, you can do so within 60 days from the day you received your complete order.
In order to claim a refund, first, you would need to inform our Support team at support@goayo.com about your intention to return the product within the respective time period. Then we will provide you with instructions on how to return the product(s). After that you can proceed with sending the product(s) back. Bear in mind that you take full liability in case the shipment gets lost on the way back to us.
Once received, the returns will be inspected upon arrival. The product must be returned with its original packaging and in good condition (as good as new). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and sent back to you within 5 business days. The refund will be equal to the full amount you have paid for your order. On rare occasions, if the unit is not received in re-sellable condition, we have the discretionary right to charge out-of-pocket expenses to refurbish it (up to 20% of the unit cost).